How it runs

What actually happens, from a customer's message to a sealed quote.

Not the pitch — the mechanics. This is what a Monday looks like once the workflow is running: who does what, what you'd stop doing by hand, and what the workflow won't do for you.

The mechanism, in plain terms

Three roles do the work. A fourth keeps the record.

Four parts, each with one job. None of them does another's job — that separation is the whole point.

DrafterReads the customer's request and drafts a quote, priced from your real catalogue. Proposes — never sends, never touches your books.
GuardEnforces the rule you set — today, your discount floor — before anything moves. A quote that breaks it doesn't get flagged. It doesn't run.
WitnessAfter the fact, reads your own books back — independently, on a separate account — and confirms what actually happened matches what you approved.
Sealed RecordEvery step — the draft, the approval, the result, the check — lands on a record nobody can quietly edit. That's the receipt.

This page describes the same workflow in operator terms. For the technical architecture behind each role — what "governed execution" actually enforces — see Platform.

A normal Monday

What it looks like, start to finish.

A request comes in — on WhatsApp, email, wherever your customers already reach you. You paste it in as it arrived; nobody has to re-type it into a quoting form first. Automatic intake straight from a WhatsApp number is not connected yet — today the request is handed to the workflow rather than collected by it.

A draft is ready in minutes — priced from your real list, not a guess. If something's missing — an item not in your catalogue, a price that isn't current — it stops and asks instead of filling the gap.

You, or whoever you've named, approve it. Every quote, whatever its value — a named person signs off on the exact version shown to them. There is no threshold below which it goes out by itself, and nothing reaches your books without that signature.

It's registered — and checked. Automatically, against your own books, by an account that can't write to them. If it matches, you hear nothing. If it doesn't, you hear about it first, with the exact line that's different.

What runs itself, and what we still do by hand

Which parts are live today.

Pruvato is a concierge partnership right now, not a self-serve product. That is not a disclaimer at the bottom of the page — it changes what your first month actually looks like, so here it is in the middle where you'll read it.

Live

Drafting, checking, approving, reading back

The engine drafts from the request, enforces the discount floor, stops for your named approval, writes the draft to Zoho, and reads it back independently. That whole path runs without us touching it.

Live

Approve and refuse

Your decision is recorded durably against the run, with your name on it, and the run is requeued. Accepting a mismatch with a written reason is designed and not built yet.

By hand

Connecting your request channel

Automatic intake from a WhatsApp number isn't connected. Requests are handed to the workflow — pasted in — rather than collected from a live inbox.

By hand

Setting up and changing your rules

One policy rule exists today: the discount floor. There is no settings screen for it; changing it is a conversation with us, and that is deliberate at this stage.

By hand

Issuing signed receipts

Every run is recorded. The signed, independently checkable receipt is published for your runs by us rather than minted automatically per run — the next thing being built.

What changes

What you'd stop doing.

Chasing a price by hand

Checking a quote against your current price list before it goes out — the Guard does this on every line, every time, not just the ones you remembered to check.

Re-typing the same request twice

Reading a message, then keying the same lines into a quoting form, then again into Zoho. The draft starts from the request text itself — you paste it once.

Discovering a mismatch weeks later

Finding out a quote in your books doesn't match what was approved because someone happened to notice. The Witness catches it on the next read, not on the next audit.

Wondering which quotes are stuck

Scrolling back through chats and spreadsheets to work out what's still waiting on a customer. Every quote's state is a lookup, not a memory exercise.

The honest version

Where Pruvato stops helping.

A workflow this specific should be honest about where its help ends. Three places, each mapped to one of the three parties that make the workflow work.

The Drafter can only give you accurate quotes — not necessarily the right ones.

The Drafter reads the request, looks up the real items, prices them from your real catalogue. What it produces is a quote whose every number is grounded in something real. That is not the same as a quote your business should send. A discount you'd give this particular customer, a special arrangement not written in your rules, a strategic decision to price this deal aggressively — those are judgments the Drafter cannot make for you, and the workflow doesn't try to. The approval step exists so you see the accurate quote and decide whether it's the right quote.

The Guard can only enforce the rules you gave it — not the rules you meant to give it.

If you set your discount floor at 20% and one of your customers has a standing agreement for 25%, the Guard will happily let a 22% quote through — because 22% is above the rule you wrote. Rules faithfully enforced are not the same as rules wisely written, and one of the reasons the design-partner phase involves us setting up your rules with you is to catch this class of mismatch before it costs you a customer. The Guard is a machine; it does exactly what you tell it, no less and no more.

The Witness can catch a change — not prevent it.

If someone on your team edits a quote directly in Zoho after it was approved — to fix a typo, adjust a price, change a customer — the Witness will notice on the next read and flag it: "this quote no longer matches the version that was approved." What the Witness cannot do is stop the edit from happening. Your Zoho is your system; your team has the access they have; a vendor who claimed to control that access would be claiming too much. What we can do is make the change visible, with the specific line that changed, so nothing drifts silently.

And one thing no workflow can do: even together, the three parties give you a quoting process you can trust. They cannot give you a quoting process that sells more. Better quoting hygiene wins deals that would otherwise be lost to bad quotes, and it saves margin that would otherwise leak — but the customers you win still have to want what you're selling. Pruvato removes a category of failure; it does not replace the work of running a business well.

Start with a diagnostic.

The fastest way to see whether this fits your business isn't a demo of the workflow — it's a free report on your own quoting history. Same rows, same honesty, no commitment.

Start your Health Check →